Refund Policy

Digital Services Refund Policy

Zeisoft Yazılım Limited Şirketi provides HeyMetra, a subscription-based digital service that connects to your marketing and analytics tools to answer questions and take approved actions. Because access is granted instantly upon purchase, our refund policy is structured as follows.

7-Day Satisfaction Guarantee

We want you to be completely satisfied with HeyMetra. If you are not satisfied for any reason, you may request a full refund within 7 days of your initial purchase.

Eligibility Requirements

• The refund request must be made within 7 days of your initial subscription purchase
• The guarantee applies only to your first subscription with HeyMetra
• The account must not show signs of abuse or violation of our Terms
• Usage should not have significantly exceeded fair limits for the plan

Monthly and Annual Subscriptions

Both monthly and annual plans renew automatically. You can cancel anytime, and you will keep access until the end of your current billing period.

Renewals

Automatic renewals are not eligible for refunds. A renewal represents continued access to the service for the new period. To avoid an unwanted charge:

• Cancel your subscription before the renewal date
• You will retain access until the end of your current billing period
• No partial refunds are provided for unused portions of a billing period

Service Interruptions

In the rare event of significant downtime that affects your ability to use HeyMetra:

• Minor outages (less than 24 hours): service credits may be applied to your account
• Major outages (24+ hours): proportional refunds or service extensions may be provided
• Data incidents: if an incident significantly impacts service value, refunds may be considered case by case

How to Request a Refund

To request a refund within the eligible period, follow these steps:

Step 1: Contact Our Support Team

Email us at [email protected] with your refund request.

Step 2: Provide Required Information

• Your account email address
• Subscription purchase date
• Reason for the refund request
• Payment reference number (if available)

Step 3: Processing Time

Refund requests are typically processed within 3–5 business days. Refunds are issued to your original payment method through DodoPayments.

Exceptions to Refund Policy

Refunds will not be provided in the following circumstances:

• Policy violations: accounts terminated for violating our Terms of Service or Acceptable Use Policy
• Change of mind: requests made after the 7-day guarantee period
• Technical issues on your side: problems caused by your internet connection, browser, or device
• Misuse: abuse of the service or attempts to scrape or overload it
• Duplicate purchases: accidental multiple purchases (we will work with you to resolve these)

Cancellation vs. Refund

Cancellation

You can cancel your subscription at any time from your account settings. Cancellation stops future billing but does not refund the current billing period; you keep access until it ends.

Refund

A refund returns money for the service within the eligible refund period and ends your access.

Payment Processor Terms

All payments and refunds are processed through DodoPayments. In addition to this refund policy, you are also subject to DodoPayments' terms of service and refund policies.

Important: DodoPayments' policies for digital goods and services may impose additional restrictions. In case of conflict between our policy and DodoPayments' policy, DodoPayments' terms take precedence for payment-related matters.

Dispute Resolution

If you have a dispute regarding a refund request, please first contact our support team at [email protected]. We are committed to resolving disputes fairly and promptly.

For payment-related disputes, you may also contact DodoPayments directly through their dispute resolution process.

Contact Information

If you have any questions about our refund policy or need to request a refund, please contact us:

Zeisoft Yazılım Limited Şirketi
Email: [email protected]
Please include "Refund Request" in the subject line for faster processing.